​​​​James Eddy​

Information Technology Manager

​Wetherill Engineering, 2023-Present

 

Manage a VMWare hosted Windows server-based network at a civil engineering firm with multiple locations in North Carolina. Maintain Windows servers, Active Directory, Office 365, SharePoint services, as well as network hardware (switches, routers, firewalls). Evaluate and implement security policies to guard against intrusion, theft, and human error. Support end-user software such as Microsoft Office, Bentley MicroStation, AutoCAD suites, and other proprietary software. Tasked with creating in-house IT department after years of using MSP-only support services.  Created a help desk ticketing system, implemented and maintain an RMM solution for monitoring and updates, and am working on migrating content from on-premises servers to Azure and SharePoint.

 

Manager of Information Technology

​Booth and Associates, 2016-2023

 

Responsible for the budgeting, planning, and implementation of network infrastructure for engineering firm with multiple sites.  Support and maintain Windows Servers, Exchange (Office 365), SQL as well as network hardware such as routers, switches, and firewalls.  Provide end-user support for Windows client operating systems as well as other software such as Microsoft Office, AutoCAD, accounting software packages, and more.  Support and maintain VOIP phone system and its related hardware.  Developed and rolled out secure employee/client Intranets and mobile accounting system to allow increased connectivity and efficiency among employees and clients. Successfully migrated on-premises Exchange server to Office 365 online.  Involved in the planning and migration of on-premises resources to always available online resources such as SharePoint, OneDrive, and Teams.

 

IT Program Evaluator/Student Services Evaluator

​Accrediting Council for Independent Colleges & Schools, 2014 - Present

 

ACICS member evaluator evaluating information technology programs at colleges and universities nationwide. Called on an as-needed basis to evaluate technology curriculum, ensuring that the campuses have the resources required to meet the technology objectives of their programs. Interviewed instructors to verify technical aptitude with various technologies such as Microsoft Windows Server, Exchange Server, SQL Server, web hosting technologies, Linux and end-user applications. Observed and monitor classrooms to evaluate instructor/student interaction and student comprehension of material.

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Campus Director & IT Deep Dive Coordinator

​Stratford University, 2013 - 2016

 

Managed staff and students at this university offering undergraduate and graduate programs in high-demand fields such as information technology, hospitality, culinary arts, baking and pastry, business, and health sciences. Was responsible for all day-to-day operations, budget, P&L, admissions, student services, placement, financial aid, and facilities. Served as the university’s technical liaison to the campuses, working with the IT department to develop solutions to university needs. Spearheaded efforts to develop databases, spreadsheets and other technical resources to track mission critical data for the university. Served as the “go to” person for new technology initiatives at the campus-level and coordinated efforts with home office.

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​Regional Vice President & IT Director

​Delta Education Corporation, 2008 - 2013

 

Was responsible for startup and overall operations for a new Greenville and Raleigh branch campus including budget development and management, oversight of staffing, marketing, community involvement, and curriculum development. Established, reviewed, and monitored school policies and procedures ensuring compliance with federal, state, and accreditation guidelines. Was primary on-site technical support person for Raleigh, Cary, and Greenville campuses when company eliminated IT support staff across all campuses.

 

Supported Windows Servers, Exchange Servers, Cisco router & firewall appliances, and provided end-user support for Windows, Office, and a host of proprietary software. Performed hardware maintenance as needed on disabled machines, and oversaw the installation of a new data line to the campus to increase speed.  Installed and supported network infrastructure until campus was large enough to justify IT personnel. Set up user accounts, security policies, and insured hardware and software needs of campus were met for all departments. Taught technology courses such as Intro to IT, Windows Server, Exchange Server, and Routing and Switching until campus was approved to hire another full-time IT instructor to fulfill some of those needs.

 

Director of Education, IT Director, Technology Instructor

​Kaplan Higher Education, 2000 - 2008

 

Responsible for Education Department including hiring, training, and assessment of Program Directors and Instructors, curriculum development and agency reporting. Calculated and Maintained Satisfactory Academic Progress (SAP) records. Kept up-to-date reports regarding student retention information and used data to implement corrective action plans to improve retention. Created master schedules for all programs.

 

Managed Windows Server Active Directory network across three campuses. Secured and locked down network environment using group policies and other security measures. Created, implemented, and enforced security policies and procedures for students and staff. Maintained and supported infrastructure equipment such as cabling, switches and routers. Recommended and purchased new equipment within budgetary constraints. Coordinated teachers and resources pertaining to technical and business program offerings.

 

Taught courses with networking emphasis such as Windows 2000/2003 server, Microsoft Exchange, Microsoft SQL Server, web design and development, routing and switching, and introductory networking courses.

 

IT Consultant, Sole Proprietor

​Self Employed, 1998 - 2008

 

Supported a dozen small to medium sized businesses, remotely monitoring established network infrastructures, and implemented changes as needed to maintain a secure and efficient network. Analyzed, designed, developed, recommended, and presented data network solutions. Performed preventive maintenance and developed technical installation plans. Implemented network and software upgrades and modifications. Provided data backup and recovery and risk assessments. Built and maintained PCs and the functionality and security of virtual private networks (VPNs). Employed various tools such as Microsoft MBSA (Microsoft Baseline System Analyzer) to assess security requirements and provide full network migration solutions. Managed Windows Servers(all versions), Exchange Servers, SQL Servers, Web Servers, and server-based software such as PC Law, Lexus Nexus, and Peachtree Accounting.

 

Was retained by small businesses in the Harrisburg, PA area to manage and maintain mission critical hardware and software to their operations.  Retained clients such as law firms, accounting firms, religious organizations, and other non-profit organizations.  Business was entirely referral-based, expanding faster than I could take on new clients.  Eventually sold client contracts to another company in order to relocate to North Carolina.

 

Other Pre-2000 Networking Professional Experience

​1994 - 2000

 

• Network Administrator, Ajilon, 1999-2000 (Middeltown, PA)

• Network Support Representative, NetComm Solutions, 1997-1998 (Mechanicsburg, PA)

• Network Support Representative, Aerotek, 1997-1997 (Elizabethtown, PA)

• Advanced UNIX Technician, Electronic Data Systems, 1996-1997 (Camp Hill, PA)

• Network Administrator, JFC Pro temps, 1995-1996 (Middletown, PA)

 

Military Experience - Communications & Computer Systems

​1994 - 2000 - U.S. Air Force / Pennsylvania Air National Guard.

 

Honorably discharged from the United States Air Force.  Served as a Communications & Computer Systems Specialist.  Provided encrypted communication networks to allow secure communications throughout the military infrastructure.